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FAQ

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at info@toynana.com

 

 

Q. Where do you ship from?

A. We ship from our partnered factories located in China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.

 

Q. How long will it take for my items to arrive?

A. It will usually take 10-20 business days for all orders to arrive.

 

Q. How long will it take to receive a tracking number?

A. It will take usually between 2-5 business days.

 

Q. Where can I place an order from?

A. You can place the order from any country, we ship Worldwide.

 

Q. Is shipping really FREE?

A. Yes, shipping is free Worldwide.

 

Q. Where is you company located?

A. We have an office in the beautiful city of The Hague, Netherlands. 

 

Q. Which currency will I be charged in?

A. We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

 

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours. 

 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to info@toynana.com

  

Q. How can I pay?

A. We accept all Major Credit Cards, Paypal, Bancontact/Mister Cash, iDEAL and Bitcoin

 

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure. 

 

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

 

Q. Will I (the customer) have to pay customs?

A. For most countries you will not have to pay customs, but it depends where are you located and if you order more then 1 piece.

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